I CAN NO LONGER ATTEND AN EVENT I HAVE TICKETS TO. CAN I GET A REFUND?
Tickets are refundable or exchangeable up to 48 hours prior to each event. Don't hesitate to get in touch with Rachel at rachelm@willowpark.net with any inquiries.
WHY ISN’T MY DISCOUNT WORKING?
Please get in touch with us at ecomwhse@willowpark.net if you are having an issue using a discount code. Please include the discount code you are trying to use.
I CHANGED MY EMAIL ADDRESS AND WANT TO UPDATE IT ON YOUR EMAIL LIST AND/OR MY CELLAR CLUB ACCOUNT. HOW DO I DO THAT?
Please contact us at ecomwhse@willowpark.net to be added to our email list or have your Cellar Club account updated with a new email.
I WANT TO CANCEL MY ORDER. HOW DO I DO THAT?
To cancel your order, please reach out to us at ecomwhse@willowpark.net letting us know the reason for cancellation and the order number you’d like to cancel.
I ACCIDENTALLY PAID FOR SHIPPING, BUT I WANT TO PICKUP. HOW DO I GET REFUNDED?
Please email us at ecomwhse@willowpark.net to be issued a refund for shipping costs.
WHERE DO YOU OFFER LOCAL DELIVERY TO?
Willow Park Wines & Spirits will deliver orders to a residential or business address. If possible, it’s recommended to ship to a business address for the reasons below:
- Someone of legal drinking age must be there to receive and sign for the delivery
- If no one is home for the initial delivery attempt, a second attempt will be made. After two delivery attempts, the package will be shipped back for pickup to the closest retail store location.
Willow Park Wines & Spirits offers delivery every day between the time slots of 11am – 3:30pm and 4pm – 8pm.
WHEN WILL MY ORDER BE AVAILABLE FOR PICKUP?
STORE PICKUP OPTION
Unless otherwise noted, pickups will be ready 24 hours after the order is placed. Please wait for your pickup time confirmation email before you drive to the store.
HOW DOES FREE IN-STORE PICKUP WORK?
By choosing our FREE in-store pickup option during your online shopping checkout, you've let us know that you'd like to pick up your online order personally.
HOW WILL I KNOW MY ORDER IS READY?
You will receive two emails from us. One email confirms we have received your order, and a second email that confirms your order is ready to be picked up.
Please wait for your pickup time confirmation email before you drive to the store.
WHERE TO GO WHEN YOU PICKUP YOUR ORDER
Upon arriving at your chosen store, please look for signage on where our ONLINE PICKUP area is located. Alternatively, please let a member of our Trusted Expert team know you are there to pick up your online order and they will be able to direct you to where your order is.
WHAT YOU NEED TO BRING TO PICKUP YOUR ORDER
In order for us to send your order home with you, you will be required to show the following information:
Valid Government Issued Photo ID
Online Order Number
**If someone else is picking up your order, please make a note on your order before placing or responding to your pickup confirmation email. Let us know their full name and ensure they have a valid government issued photo ID. We will be unable to release your order to anyone other than you without proper notification.
**ALL DATES AND TIMES ARE SUBJECT TO CHANGE**